Services

NETWORK OPERATIONS

Our engineers provide 24/7/365 management of thousands of network routers, switches, and associate peripherals.  Our experience includes integration, implementation, transition, operation, and maintenance for some of the world’s most intricate networks. Our network operators are experts at identifying, isolating, and fixing network faults and performing triage on network devices with the industry’s latest element management systems. 

SYSTEM ADMINISTRATION

Through remote management of physical and virtual equipment, software, and applications, our teams assist end-users worldwide.  CWS technicians provide a complete end-user experience through server administration support efforts.  We operate, sustain, configure, and implement existing and new server hardware, software, applications, and mobile devices. 

WIRELESS NETWORKING

Our staff provides 24/7/365 management through site surveys, engineering, integration, and sustainment.  We also conduct quality assurance analysis for previously installed wireless devices. 

INFRASTRUCTURE INSTALLATION AND INTEGRATION

From the desk to the server room, CWS designs, installs, operates, and maintains infrastructure. We provide technical support to relocate and install new equipment cabinets, wiring, patch panels, edge devices, individual workstation wiring, and other devices.  Our engineers install, test, and relocate CAT 3, 5, 5E and 6 twisted pair, single, and multimode fiber-optic cables. 

SERVICE ASSET AND CONFIGURATION MANAGEMENT

CWS network operators, engineers, and circuit implementation engineers provide configuration management on complex networks.  Our operators and engineers use and update CM databases to support the operation and maintenance mission. 

DESKTOP MAINTENANCE

CWS desktop maintenance technicians provide deployment and sustainment of laptops, desktops, servers, and thin clients.  We use the latest industry tools to centrally manage and support workstations and laptops used for both classified and unclassified work.  Focus on your business; let us worry about your workstations.

SERVICE DESK

CWS operates 24/7/365 service desks of all sizes and complexities, both onsite and from our facilities.  Our service desk agents are Help Desk Institute (HDI) certified and improve first call resolution rates. 

CALL CENTER

CWS provides Tier 1 support 24/7/365, both onsite and from our facilities.  Our service desk agents adhere to ITIL methodology and utilize the latest industry best practices. 

DATABASE ADMINISTRATION & SUPPORT

CWS database administrators manage enterprise-level Oracle/Siebel service desk databases, business intelligence reports server, and Customer Relationship Management (CRM) systems. We host both the hardware and software, and provide all network operations and security for the development, test, and production environments.

MS SHAREPOINT SERVICES

CWS developers have broad expertise with installation, configuration, and other web and portal services.   CWS developers configure portal layouts and user interfaces, allowing customers to share situational awareness information worldwide with multiple agency partners.  We have seasoned experience with SharePoint and Certification and Accreditation documentation (C&A). 

WEB DEVELOPMENT & SUPPORT

Our web developers provide the building blocks and design to modernize our customers' websites.  CWS provides expertise and support in graphic design and programming languages such as JavaScript, VBScript, AJAX, XML, HTML, CSS, ASP, VB, C#, SQL, and PHP.

PROJECT MANAGEMENT

Time and financial management is the cornerstone of success. Our Project Managers provide daily technical project support for a myriad of new and existing initiatives. We manage all aspects of a project including schedule and finances. 

RISK MANAGEMENT & CONTINGENCY PLANNING

CWS ensures your organization’s essential functions remain available through Continuity of Operations Planning. We monitor and manage COOP Programs to ensure mission essential functions (MEF) are performed from alternate sites in any emergency situation.  We regularly test and evaluate COOP equipment, systems, processes, and procedures to guarantee operational efficiency at all times. 

TRAINING

CWS facilitates onsite and video-based training, creates user manuals and procedures, and assists in troubleshooting.

VIRTUALIZATION AND REMOTE ADMINISTRATION

Our engineers and administrators support the operation, sustainment, configuration, and implementation of VMWare and HyperV virtual server management systems.  We use these systems daily in our support of customers around the world, simplifying the user experience and maximizing operational efficiency.

Vulnerability Scanning & Remediation

CWS Network Engineers and Information Assurance specialists conduct required vulnerability scans and remediation services for IT systems and platforms used daily by Federal and DoD users.  Our trained personnel utilize the latest network vulnerability scanning tools including Assured Compliance Assessment Solution (ACAS) and Retina, as well as STIG validation tools, such as the Security Content Automation Protocol (SCAP) platform.  Specialists prioritize remediation based on risk and severity level of findings.  Each discovered vulnerability is logged and documented as to how it will be remedied or eliminated.

Accreditation Documentation

CWS specialists work daily in support of Certification and Accreditation (C&A) processes such as DIACAP, as well as the new Risk Management Framework (RMF) required for all federal information systems.   CWS personnel understand and apply RMF processes as defined by NIST Special Publication 800-37 and DoD Instruction 8510.01.  Security specialists utilize the Enterprise Mission Assurance Support Service (eMASS) system to document and store all required security authorization documents.  CWS personnel fill critical DoD 8570.01-M roles such as Information System Security Manager (ISSM) and Information System Security Officer (ISSO).