CWS provides a wide range of IT operations, maintenance, and sustainment support for our customers. Our capabilities and support include: End User Support, Network Operations, System Administration, Database Management, Asset and Configuration Management, Infrastructure Operations, and Unified Communications.
We offer experience across numerous technologies and methodologies, which we employ supporting these tasks.
CWS focuses on analyzing business needs, measuring system resources, evaluating system capabilities, and providing quality technical solutions. We provide technical engineering support and guide other program areas in implementing and aligning to the engineering and technical architecture, as well as, improving infrastructure standardization and capacity utilization. CWS establishes and manages the target IT architecture and direction for our customers in compliance with relevant policies while utilizing Government and industry best practices. We support and guide solution planning, solution delivery, and program operations in implementing, and aligning to, target architecture through defined lifecycles. CWS also supports agency-wide systems by performing service integration, engineering and infrastructure, architecture, and system security. In doing so, our team works with a variety of database technologies and the latest industry tools.
CWS provides Cloud engineering and migration services to our customers. CWS helps our customers move towards cloud-based solutions and become less dependent on legacy systems. CWS engineers provide fully integrated and fully configured cloud-based solutions, which include asset and configuration management. CWS engineers also support cloud computing efforts by transforming and streamlining network infrastructure. We also perform comprehensive security evaluations, identify vulnerabilities, and swiftly provide corrective measures to enhance security in the Cloud environment. Our experience includes migration to Amazon Web Services (AWS), Microsoft Azure, Google Cloud, as well as numerous other Cloud technologies.
CWS provides Agile software system development services and solutions to our customers. We provide full lifecycle software service and process development of multiple enterprise-wide systems. We work collaboratively with our clients in the transformation to a fully Agile organization. CWS applies industry best practices like scaled Agile development, Scrum and Kanban methods using DevSecOps teams and CI/CD to perform full-stack Agile development and multi-form UI/UX development.
CWS provides comprehensive Call Center and Help Desk support from our corporate facilities. Our facilities are fully staffed with qualified, Help Desk Institute (HDI) certified personnel. Our team operates 24/7/365 and performs both classified and unclassified work. We adhere to ITIL methodology and utilize the latest industry practices to consistently achieve industry-best rates for call responses, operational availability, and a variety of quality assurance ratings.
CWS offers extensive Cyber capabilities that includes a workforce with deep Federal and DoD Cyber experience. We provide our customers with researchers, policy developers, ISSO/ISSMs, and technical tool installers/troubleshooters. We identify cyber weaknesses and close gaps using tools such as Nessus, Tenable, Tanium, and OSINT. Using the People, Processes, and Technologies (PPT) pillars of Cyber security, CWS works with customers to understand their culture, environment, data flows, information requirements, and Cyber infrastructure to develop guidelines and procedures that protects data and prevents malicious or inadvertent exposure of critical intellectual property.
CWS offers cutting edge tools and technologies to help our customers with modernization efforts through the adoption of digital technology to transform services and businesses. We work with our customer to identify modernization efforts and areas where the adoption of digital transformation can create value, then recommend and implement solutions. Our solutions can speed the use of application, accelerate migration to the cloud, and automate manual processes through Robotic Process Automation (RPA), or other AI technology.